How PhotoSì reduced support tickets for tracking by 20%

PhotoSì è il leader italiano della stampa fotografica personalizzata, con una piattaforma digitale che permette di creare e ordinare prodotti fotografici di alta qualità, dal photobook alle stampe, tramite ecommerce e app mobile.

PhotoSì is Italy's leading provider of personalized photo printing services, with a digital platform that allows users to create and order high-quality photo products, from photobooks to prints, via e-commerce and mobile apps.

Employees
160+

Industry
Gifting, Photography

Challenge

PhotoSì handled over a million shipments per year with processes that were still manual, three carriers, and slow and expensive tracking. To support international growth, the company needed to automate, reduce operating costs, and improve the delivery experience..

Solution

With ShippyPro, PhotoSì automated shipping, simplified integration with carriers, and improved checkout with validated maps and addresses. Electronic invoicing and access to shipping data gave them full control over costs and performance..

Key results

PhotoSì has reduced the team's operational load, thanks to smoother processes and fewer manual tasks. Support handles -20% requests, freeing up resources for higher-impact activities.

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With ShippyPro, our checkout now includes pickup and delivery maps to enhance the customer experience. Address validation helps us avoid costly delivery errors in global shipments.

Francesco Merola | Sr. Logistics Manager @ PhotoSì

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Nel 2024 ci affidavamo a tre corrieri e a un labirinto di processi manuali. Il tracciamento era laborioso, lento, costoso e rischioso, dato il nostro milione di spedizioni annue.

Francesco Merola | Sr. Logistics Manager @ PhotoSì