Shipping notifications - cut WISMO tickets and boost loyalty
Proactive order tracking notifications via email, SMS & WhatsApp — powered by ShippyPro's automation engine. Reduce support load by 65% and turn every delivery update into a brand moment.
Great news — your package is out for delivery today.
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✅
DELIVERED
Your order has been delivered. We'd love your review!
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WISMO Reduction
Stop answering "Where is my order?"
WISMO tickets account for up to 50% of all customer service inquiries. Proactive shipping notifications intercept these questions before they're asked.
🕐
Before ShippyPro
✕ Manual tracking updates
✕ Customers check carrier sites
✕ CS team overwhelmed with WISMO
✕ Generic carrier emails ignored
⚡
After ShippyPro
✓ Automated multi-channel alerts
✓ Branded tracking page
✓ 65% fewer support tickets
✓ 92% notification open rate
📊
The impact
✓ Free up 20+ CS hours/week
✓ Higher NPS scores
✓ More repeat purchases
✓ Turn delivery into marketing
🤖 NEW — AI Automation
New Notifications
100% Customized Experience
✦ New Drag & Drop Editor for Emails
✦ Mobile Notifications via SMS & WhatsApp
✦ Powered by the Automation Engine
Maximum flexibility to reach out to your customers
💬Out for Delivery
Hi Jane, get ready to receive your order. Your delivery is approaching...
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WhatsApp
📱Delivery Delayed
Sorry for the inconvenience. Your order is slightly in delay.
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SMS
✉️Thank you for your purchase
Hi Stephanie, did you receive your order? Tell us about your Experience.
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Email
Set it once. Never touch it again.
Build trigger → condition → action workflows that automatically send the right notification, on the right channel, at the right moment.
Trigger
✎
When this happens:
Tracking Status: Out for Delivery
→
Action
✎
Then do this:
Send WhatsApp notification
→
💬
Hi Alessia, your order XYZ-12345 is out for delivery and will reach you very soon!
Choose from 6+ pre-built templates or start from scratch. Add columns, buttons, images, social links, and more — no coding required. Preview on desktop and mobile instantly.
Not every customer reads email. With ShippyPro you can send branded notifications via email, SMS, and WhatsApp — configured per tracking event, per country, per carrier. Multi-language templates ensure every customer gets the message in their language.
Email SMS WhatsApp
How ShippyPro powers your notification strategy
One platform. Every channel. Full automation.
Smart Notifications
Automated email, SMS & WhatsApp alerts triggered by tracking events.
Automation Engine
Build trigger → condition → action workflows with zero code.
Drag & Drop Editor
Design beautiful email templates with pre-built blocks and live preview.
Multi-language
Auto-detect recipient country and send notifications in their language.
Analytics Dashboard
Track open rates, click rates, and WISMO reduction metrics.
Brand Control
Your logo, colors, and voice on every notification — not the carrier's.
Resources & blog articles
Deep-dive guides to master your post-purchase notification strategy.
